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Free delivery from €40 over Europe

Men's socks, women's socks and tights manufactured in France

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Frequently Asked Questions

MY ACCOUNT

I’ve forgotten my password

If you have forgotten your password, it is easy to regain access to your Bleuforêt account. You can access the heading My Account and click on the link “Forgot password?” or you can enter your email address.  

This email address must be the same used during your registration for your Bleuforêt account.

We will send a link directly to your email address so that you may reconfigure your password.

I am unable to create my account

We regret that you were unable to create an account.  

You can attempt the following procedures to resolve your issue.

-          Verify that the chosen password contains at least 6 or more characters

-          Verify that you do not already possess an account with Bleuforêt with the email address you are using.  If this is the case, please return to the section “I have forgotten my password.”  

-          Verify that your email address and the confirmation of your email address are identical, as well as your password and the confirmation of your password as well.

-          Attempt to use an alternative web browser (Internet Explorer, Firefox, Google Chrome…)

-          Delete the cookies from your browser history

Should these steps fail to allow you to create your account, you may contact our customer services by clicking here. If it is possible, please include a screen shot or the error messages which appear on your screen.

How can I change my personal details?

Once you have registered, you will be able to connect to My account at any point.  This section will allow you to change your password, your email address or your mailing addresses.

If you have not visited our site in some time, it is best to check the section My account and verify that all your information is up to date.

The different areas of your account:

-          My addresses: click on modify in order to add, change or delete a billing address and/or mailing address.

-          My purchase order history: allows you to consult all orders passed on the Bleuforêt site.

-          My personal details: Allows the modification of your personal details (password, subscribed newsletter, date of birth, family name, first name)

What should I do in the event that I fail to receive your emails or your newsletters?

After registering and passing your first order, you should receive various emails from us such as our Bleuforêt newsletters, purchase confirmations, shipping and returns, as well as the replies from our Customer Service.

-          It is possible that your system is classifying our mails as junk mail. To correct this you will need to add ‘boutique@bleuforet.fr’ and ‘info@bleuforet.fr’ to your list of authorized contacts.

-          Verify that you are using the same email address that you provided during your registration with Bleuforêt. You can simply connect to your account to verify this.

-          Verify that you have elected to receive emails from Bleuforêt by looking in the section “My personal information” of your account and clicking on “change.”

-          If you are still experiencing problems, contact our Customer Service and provide as many details as possible concerning the problem you are experiencing and we will do our utmost to assist you.

How can I unsubscribe to your newsletters?

If you no longer wish to subscribe to the Bleuforêt newsletter, it is a simple procedure to unsubscribe:

-          By clicking on the unsubscribe link in one of our emails,

-          By connecting to your Bleuforêt account, and clicking on “Change” in the section “My personal details” and unchecking the box for subscription to the newsletter.

It is important to note that it can take up to 7 days for your cancellation to enter into effect. If you change your mind, you can easily re-subscribe to our newsletter by connecting to your Bleuforêt account

 

Do I need to create an account on the Bleuforêt site to place an order?

The creation of an account is not required in order to pass an order on the Bleuforêt site. However, we strongly recommend that you do create an account.

In fact, by creating an account, you can pass an order without being required to enter your details each time that you wish to make a purchase. This will also offer you certain advantages such as tracking your order, the regular newsletters, and especially exclusive reductions.  

You may register immediately, or you can begin to fill your shopping cart and create your account when you decide to check out.

 

MY ORDER

How can I find the details of my orders?

After having completed your order online, you will receive an email confirming your order and containing all the details of your purchase. You can access at any point your purchase order history in the section My account > Purchase order history.  

I never received a registered acknowledgement of my order has it been properly recorded?

After having finalized your online order, you should receive a confirmation email containing all the details of your purchase. If this is not the case, you should verify the junk mail folder of your email.    If you have not received a confirmation email you can connect to the section My account > Purchase order history and you will find the details of your order.  

 

I have still not received my order. What should I do?

If your order has not arrived by the expected delivery date, we are here to help you. Before contacting us have you tried to:

-          Look at your confirmation email in order to verify the parcel tracking number of your package. You can click on the link in the shipping confirmation email to obtain the updated tracking information.

-          Connect to My account to verify that the address supplied for delivery is correct and that your details have been updated.

-          Verified whether you have received a notice of passage from one of our carriers. Perhaps your package is at the post office or with a merchant relay member where you can pick it up. You can perhaps arrange for a new delivery with the carrier.

-          Verified with your neighbors to be certain that they did not collect the package in your absence.

If you have not found your package after having completed all these verifications, you can contact our Client Services while providing your purchase order number.

Can I change my order or cancel an item?

If you wish to modify your order already in progress, you can contact our Client Services while providing your purchase order number and the articles you wish to cancel. If your socks have not already been shipped, your order will simply be canceled. If your socks have already been shipped, you will need to follow the appropriate procedures for returning the articles.  

I made a mistake, I’d like to cancel my order in progress is it possible?

If you wish to cancel your in-progress order, you may contact our Client Services while specifying your purchase order number. If your socks have not already been shipped, your order will simply be canceled. If your socks have already been shipped, you will need to follow the appropriate procedures for returning the articles. 

 

How can I know if the articles I am interested in are actually available?

All the items available for sale on the site are in stock in our factory in Vagney. If a message should appear indicating that an item is no longer in stock then it is no longer available for sale. We invite you to regularly visit our website because our factory produces just-in-time inventory flows therefore it is quite likely that the article you desire will again be available in a couple of days.

The item I received is not that which I ordered, what can I do?

Being keen to resolve all issues concerning incorrect items, we invite you to contact us as soon as possible.

If you have received an item which you have not ordered, you should contact our Client Services and provide your purchase order number and the details of the item not received as well as the description of the incorrect article received.

DELIVERY

What are the delivery deadlines in France?

If you pass an order before 13h, your order will be shipped the same day (except Saturday, Sunday and holidays). The shipment, at home or with a merchant, takes on average, 2 working days.  Express delivery service (Chronopost) is completed within 24h.

What are the shipping charges in France?

Our home delivery solutions:

-          Delivery within 48h at home or by registered mail for 5.90€, included for orders over 40€

-          Delivery within 24h at home with express mail (Chronopost) for 11.90€

Our solutions for delivery close to home:

-          Delivery within 48h with a merchant of your choice among 6,000 neighborhood shops for 4.90€, included for orders over 40€

-          Delivery within 24h with a merchant of your choice among 6,000 neighborhood shops for 8.90€

 

What are the international delivery terms (delays, tariffs)?

Bleuforêt will deliver your order throughout Europe as well as worldwide Tracking is available for certain countries. You will receive an email from our factory with the tracking link allowing you to follow your package’s progress. Our carriers deliver during scheduled working hours and may request a signature confirming receipt of the package.  We therefore advise you to have it delivered to an address or a person that will be available during the day to receive the package.   

Our overseas delivery solutions:

-          Overseas Departments(DOM) : Home delivery in 5 to 7 with tracking, without signature, for 10€, included for orders over 80€

-          Overseas Territories (TOM) : Home delivery in 5 to 7 with tracking to the perimeter of the metropolitan area, without signature, for 12€, included for orders over 80€

Our solutions for European delivery:

-          Belgium : Home delivery of with a merchant within 48h with tracking, without signature, for 5.90€, included for orders over 40€

-          Germany, Netherlands, Luxembourg: Home delivery within 2 to 3 days with tracking, delivered against signature, for 5.90€, included for orders over 40€.

-          Italy, Great Britain, Spain, Switzerland, Austria, Denmark, Ireland, Portugal: Home delivery in 4 to 5 days with tracking, delivered against signature, for 5.90€, included for orders over 40€.

-          Other European countries: Home delivery within 5 to 9 days with tracking, delivered against signature, for 5.90€, included for orders over 40€.

 Our solutions for deliver to the rest of the world:

-          Worldwide: Home delivery within 5 to 9 days, delivered against signature, for 20€, included for orders over 120€.

 

All scheduled deliveries are valid if your order is passed before 13h from Monday to Friday, there will be no orders shipped Saturday or Sunday, or on holidays.

 

Can I have my package sent to another address?

Yes, it merely requires adding another delivery address, to the recipient (house, office…) when selecting your delivery address in your shopping cart or at any point by accessing the section My Account> My addresses

 

How do I track my package?

As soon as your order has been shipped from our factory in Vagney, you will receive an email containing a link allowing you to track your parcel. This link will also be available at any point in the section My account > Purchase order history 

 

PAYMENT

What are the available payment methods?

In order to facilitate your online payment on the Bleuforêt site, we accept the following payment methods:

  •          Blue Card
  •          Visa Card
  •          Eurocard / Mastercard
  •          PayPal: Pay for your purchases with your PayPal account
  •          Cashier’s check

Is my online payment secure?

Payment using a bank card on our site is fully secure. We have adopted the Mercanet banking solution from BNP Parisbas via the secure interface of our partner Ogone. During the process of paying with your bank card, your banking information is encrypted (SSL standards), which means that your details are not visible to others on the internet.  

Your banking details will not be stored under any circumstances on our servers but transit via the banking network. For this reason, during each order, you must re-enter them. If you prefer nevertheless not to complete them each time, you can pay either by PayPal of cashier’s check.

What is a PayPal payment?

Bleuforêt also offers payment using PayPal. PayPal is an easy, rapid and secure way to pay for your online purchases without providing your banking details.

Can I pay for my order using a check?

Bleuforêt also accepts payments by cashier’s check for orders from France. In order to do this you must send your check to the address indicated below indicating your purchase order number on the back of the check:

TRICOTAGE DES VOSGES
Administration des ventes
2 rue du jumelage
88125 VAGNEY Cedex

Your check will be deposited upon receipt. If you do not send your payment by check within 10 days the order will be automatically cancelled.

 How do I receive a copy of my bill?

Your bill is saved under the section My account > Purchase order history and it can be uploaded at any point.  

 

RETURNS / EXCHANGES

How do I return an item and obtain reimbursement if I am dissatisfied?

You have a right to withdraw your order, starting 14 days from the date of reception of the item ordered. 


The returned product must not have been worn, washed, must have its original tag, be in its original packaging, and accompanied by the return form. You therefore have a maximum of 14 days in which to return the item to the following address:


TRICOTAGE DES VOSGES

Administration des Ventes

2, rue du Jumelage

88125 VAGNEY cedex


You must add a copy of the electronic bill when returning the product (available under “my orders”) as well as the return form.


Upon reception and controlling of the returned article, the reimbursement of the product or products will take place within a delay of 14 days, either by crediting the bank card or the PayPal account which served to make the initial payment.

 

How can I exchange an item?

You have a right to withdraw your order, starting 14 days from the date of reception of the item ordered. 


The returned product must not have been worn, washed, must have its original tag, be in its original packaging, and accompanied by the return form. You therefore have a maximum of 14 days in which to return the item to the following address:


TRICOTAGE DES VOSGES

Administration des Ventes

2, rue du Jumelage

88125 VAGNEY cedex


You must add a copy of the electronic bill when returning the product (available under “my orders”) as well as the return form.


Upon reception and control of the returned article, the reimbursement of the product or products will take place within a delay of 14 days, either by crediting the bank card or the PayPal account which served to make the initial payment.

 

You may at any point order a new product in the place of the previously ordered article.

Is there a time limit for returns?

You have a right to withdraw your order, starting 14 days from the date of reception of the item ordered. 

 

How long before I receive my reimbursement?

Upon reception and control of the returned article, the reimbursement of the product or products will take place within a delay of 14 days

 

How will I be reimbursed?

You will be reimbursed either by crediting the bank card or the PayPal account which served to make the initial payment.

 

THE COMPANY AND ITS PRODUCTS

 

Are your products manufactured exclusively in France?                           

Yes all our natural fiber products (socks, tights, leggings) are manufactured in our Vosges-based factory in Vagney (near to Remiremont).

For the special series of 3 models of nylon tights, Bleuforêt partnered with a well-known Japanese manufacturer renowned for their knowledge and mastery of high-end synthetic textiles. This manufacturer produces these 3 models exclusively for pour Bleuforêt.

 

Is it possible to visit your factory?                                                        

Yes, visits to our factory are organized regularly. In order to organize this you must first contact the factory at 03 29 23 45 45

 

Do you have any factory outlets?                                          

We have a shop located next to the factory in Vagney and a shop in Gérardmer.

 

Where do your raw materials come from?                       

The French spinning mills have all disappeared we have therefore chosen exclusively European and frontier suppliers from Switzerland, Germany and Italy.

 

Which dyes do you use?                                          

None because we purchase our threads already pre-dyed

 

Where do the dyes come from?                            

The dyes are European and respond to the European standards in place concerning chemical substances.  

 

Do you guarantee the absence of lead in your dyes?                  

Yes. All our dyed threads used are certified Eoko-Tex, thus guaranteeing that there is no presence of substances toxic to the health.