Frequently Asked Questions
The FAQ below presents some of the common concerns of our customers, if you have any further questions, please send it to contact@bleuforet.com
MY ACCOUNT

I forgot my password
I can't create my account
How do I change my personal details?
What if I don't receive your emails or newsletters ?
How can I unsubscribe from your newsletters ?
Do I need to create an account to order on Bleuforêt website ?
MY ORDER

How can I find the details of my orders ?
I have never received an acknowledgement of receipt of my order is it properly recorded ?
I still haven't received my order. What can I do about it?
How can I change my order ?
I was wrong, I would like to cancel my current order, is it possible?
How do I know if the items I am interested in are available?
The product I received is not the one I ordered, what can I do?
DELIVERY

What are the delivery times in France?
What is the amount of shipping costs in France?
What are the terms of delivery (deadlines, prices) internationally ?
Can I be delivered to another address?
How do I track my package?
PAYMENT

What are the payment methods?
Can I pay online safely?
What is Paypal payment?
Can I pay for my order by cheque ?
How to obtain a duplicate of your invoice?
RETURN & EXCHANGE

How do I return an item and get a refund if it doesn't suit me ?
How to exchange an item ?
How long does it take to return or exchange ?
How long does it take to receive my refund?
How will I be reimbursed?
THE COMPANY AND PRODUCTS
