Frequently Asked Questions

The FAQ below presents some of the common concerns of our customers, if you have any further questions, please send it to


I forgot my password

I can't create my account

How do I change my personal details?

What if I don't receive your emails or newsletters ?

How can I unsubscribe from your newsletters ?

Do I need to create an account to order on Bleuforêt website ?


How can I find the details of my orders ?

I have never received an acknowledgement of receipt of my order is it properly recorded ?

I still haven't received my order. What can I do about it?

How can I change my order ?

I was wrong, I would like to cancel my current order, is it possible?

How do I know if the items I am interested in are available?

The product I received is not the one I ordered, what can I do?


What are the delivery times in France?

What is the amount of shipping costs in France?

What are the terms of delivery (deadlines, prices) internationally ?

Can I be delivered to another address?

How do I track my package?


What are the payment methods?

Can I pay online safely?

What is Paypal payment?

Can I pay for my order by cheque ?

How to obtain a duplicate of your invoice?


How do I return an item and get a refund if it doesn't suit me ?

How to exchange an item ?

How long does it take to return or exchange ?

How long does it take to receive my refund?

How will I be reimbursed?


Are your products entirely made in France ?

Where do your raw materials come from ? Are they taken with respect for the animal ?

Can we visit your factory?

Can we visit your factory?

Can we visit your factory?

Do you have factory stores?

What dyes do you use?

What is the origin of the dyes ?

Do you guarantee the absence of lead in dyes?